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Background - Boards and associations of REALTORS® are responsible for enforcing the REALTORS®
Code of Ethics. The
Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to
real estate professionals who choose to become REALTORS®. Many difficulties between real estate
professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of
adequate communication. If you have a problem with a real estate professional, you may want to speak with
them or with a principal broker in the firm. Open, constructive discussion often resolves questions or
differences, eliminating the need for further action. If, after discussing matters with your real estate
professional or a principal broker in that firm, you are still not satisfied, you may want to contact the local board
or association of REALTORS®. Many boards and associations have informal dispute resolving processes
available to consumers (e.g. ombudsmen, mediation, etc.). If, after taking these steps, you still feel you have a
grievance, you many want to consider filing an
ethics complaint. You will want to keep in mind that . . . Only REALTORS® and REALTOR-ASSOCIATE®s are subject to the
Code of Ethics of the National
Association of REALTORS®. If the real estate professional (or their broker) you are dealing with is not a REALTOR®, your only recourse
may be the state real state licensing authority or the courts. Boards and associations of REALTORS® determine whether the
Code of Ethics has been violated, not
whether the law or real estate regulations have been broken. Those decisions can only be made by the
licensing authorities or the courts. -
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